Refund & Cancellation

Refunds

Only those products are eligible for returns which are returned by the customer as per acceptable product return policy and for which replacement is not possible.

If any event occurs in which listed product price or product information is incorrect due to some error, cotton_culture.in may, at its sole discretion, inform the customer about the instructions to be followed or cancel the order and report the customer about the cancellation.

Returns

Although we always do our best to give you a great customer experience whenever you shop with cotton_culture.in with our 1 Day returns policy, if at all you will not satisfied completely with your purchase, you can initiate return process for a full refund by calling our helpline number +91 999 999 999 9 or send an email at info@cotton_culture.in with your Order ID, we will get back to you.

Once reported about the return at our helpline or via email, kindly send us the product packaged through a registered courier. We will start processing the return/replacement request subject to receipt of the product(s) in unused condition and in its original packaging at our location and it should include original price tags, labels, barcodes, user manual, warranty card and invoices etc., failing which return/replacement may not be possible.

1 Day returns policy is not applicable to Beauty products, Jewellery, CDs, Books, Toys, innerwears, any freebies, all Electronic items (items returned due to manufacturing defect will need a DOA (Dead on Arrival) Certificate or a Replacement Certificate from the authorized brand) like Mobile, Home appliances, Tablets, etc.

Damages due to negligence, inappropriate usage or application will not be covered under our Returns Policy.

In case of Ofline Payments

If the payment mode of the refunded order was Cash on Delivery (COD)/Cheque/DD, the money will be refunded through cheque. The process will be initiated once we receive the product back and Refund cheque will be sent to the billing address of the refunded order within 2 days of return of the product.

Cancellation

Although we always do our best to give you a great customer experience whenever you shop with cotton_culture.in, if at all you will not satisfied completely with your purchase, you can initiate cancellation process. send an email at info@cotton_culture.in with your Order ID.

In case if we were unable to replace the damaged/defective product, we will refund the money.